Frequently Asked Questions | Ét MAISON
How do I place an order?
Browse our collection at etmaison.com, select your desired piece, choose options, and click Add to Cart. Proceed to checkout, enter shipping and payment info, and confirm. You will receive a confirmation email.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay. All transactions are SSL encrypted.
How long does shipping take?
Standard: 7-12 business days. Express: 3-5 days. Priority: 1-3 days. Free standard shipping on orders over $200. International: 10-20 business days.
Do you offer free shipping?
Yes! Free standard shipping on all orders over $200. International shipping costs calculated at checkout.
Can I return or exchange an item?
Yes, 30-day return policy for unused items in original condition with tags. See our Return & Refund Policy page for details. No direct exchanges — return and reorder.
How do I track my order?
Tracking number sent by email when shipped. Also check My Orders in your account for real-time status.
Is your jewelry authentic, and what materials do you use?
Yes. Every Ét MAISON piece is designed in-house and quality-checked by hand. Depending on the piece we use 925 sterling silver, gold vermeil, or hypoallergenic 316L stainless steel with a thick 18K gold PVD coating. The exact material, size and weight are listed on every product page.
How should I care for my Ét MAISON jewelry?
Put jewelry on after perfume and lotion, take it off before swimming or exercise, wipe gently with a soft dry cloth, and store each piece separately in its pouch to avoid scratches and tangling. Care instructions are included with every order.
Do you offer gift wrapping?
Every order comes in our signature gift box with tissue paper and dust bag — perfect for gifting at no extra cost.
How do I contact customer service?
Email support@etmaison.com or use live chat on our website during business hours. We respond within 24 hours.